FAQs

You can place an order directly on our website by adding products to your cart and checking out. For larger or trade orders, you can also request a quote and our team will get back to you.

Please contact us as soon as possible if you need to change or cancel an order. If the order has already been prepared, dispatched, or specially ordered, changes may not always be possible.

Yes, Auckland delivery is available for eligible orders. Delivery options and fees are shown at checkout based on your address and order size.

Delivery costs depend on your location, order size, and product type. The available delivery options and fees will be shown at checkout, or you can contact us for a custom quote.

Yes. Pickup may be available from our Penrose location. Once your order is ready, our team will confirm collection details with you.

If you know the area size, product depth, or project measurements, our team can help estimate the quantity you need. Product pages may also include coverage guidance where available.

Product colours may vary slightly due to lighting, screen settings, natural material variation, and batch differences. We recommend contacting us if colour matching is important for your project.

Yes. Landscapers, builders, contractors, and regular trade customers can apply for trade support or request bulk pricing.

Bulk pricing may be available depending on the product, quantity, and delivery requirements. Please contact us with your product list and project details for a quote.

Returns may be accepted for eligible unused products in original condition. Some opened, custom, clearance, or special-order items may not be returnable.

Please contact us as soon as possible with your order details and clear photos of the damaged product or packaging. Our team will review the issue and advise the next step.

You can contact our team by phone or email. Please include your project details, product names, delivery suburb, and any measurements or photos that may help us give better advice.