Returns & Refunds
Built for New Zealand outdoor spaces.
We want you to be happy with your order. If something is not right, please contact our team as soon as possible and we will work with you to find the best solution.
Please contact us before returning any product.
All returns must be approved by our team before sending anything back. This helps us review your order properly and ensure a smooth process.
Return Policy Summary
Return window
Please contact us within 7 days of receiving your order if you would like to request a return.
Product condition
Products must be unused, unopened where applicable, and in original resaleable condition.
Refund handling
Approved refunds will be processed back to the original payment method once the returned product has been received and checked.
How Returns Work
Contact our team
Email or call us with your order number and the reason for your return request.
Provide order details
Please include photos if the product is damaged, incorrect, or not as expected.
We review the request
Our team will confirm whether the product is eligible for return, exchange, or refund.
Refund or exchange
Once approved, we will arrange the next step based on the product condition and order details.
Need help?
We’re here to help.
Our friendly team can help with returns, refunds, exchanges, and any order questions.
Phone 022 065 1888 Mon – Sat 7:30am – 5:30pm
Email info@evergreenlandscape.co.nz We aim to reply within 1 business day
Address 141 Hugo Johnston Drive, Penrose, Auckland 1061